Thanks for shopping at WWW.SPAREPARTSTORE.IN
If you are not entirely satisfied with your purchase, we’re here to help.
All the Tax Invoice which is generated will be excluded of shipping rates even in case of free shipping.
All the matter related to courier service is matter of the Courier company only
Returns
You have 10 calendar days to return an item .
Please check the list of non returnable items
The time will be started from the day it dispatch from our end on delaying of order due to to various serval reason like Covid Lockdown , Natural Disaster etc. an extra 48-72 hrs will be provided to customer to file return
To be eligible for a return, your item must be unused and in the same condition that you received it.
The item must not damaged with water except for some product like Pulsator, Non electronic components and other plastic products.
The product not be tampered
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Most of item we send have Guarantee hologram. Item lacking that sticker or tampered sticker will not be applicable for guarantee / return or replace.
The product can be return or refund till the refund date. Return date is Send on the customer Register email on the day of dispatch of the Product . The return and refund will be expires on the 12:00am of that day.
Refund
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your Bank Account or by mobile wallet / UPI (or original method of payment) .
You will receive the credit within a 3-5 days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item especially for Compressor . Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Non- Refundable/ Non- returnable Products / Services:
All the Products which are under are meant for MAINTENANCE of electronic like descale powder , Gas Can, Evaporator/ Freezer Box , freezer repair solution , Belt , Rubber parts like Drain Bellow , Spin bellow, Belt , Membrane of Microwave, Magnetron , Capacitor , Diode, All product related to Whirlpool top load fully automatic Gearbox ( like gear box, spider, tub support , bearing and oil seal), Plastic items like Knob and other accessories will be Non-returnable and Non-Refundable.
Common FAQS :-
I have received a damaged product can i get full refund of it ?
Yes, Spare Part Store provide quality shipping but in some case there is mishandeling by the courier company if customer is not satisfied by the product or don’t want replacement then he/she is eligible for Full Refund
I had use product for some time now I want to buy new machine can i return the product in guarantee period and get refund ?
No, The return and replacement is only acceptable for 10 days from day you receive. After that only guarantee of product is applicable
I want an open Delivery of Order Can i do that ?
Our courier provider did not provide open delivery . So open delivery is not available if customer is not satisfied by the product he can easily return with in 10 days of receiving it.
I am planning to buy new appliance but i am not sure, can I order the spare part and cancel delivery on time of delivery if i not need it ?
Yes you can , But it is advice to make sure before buying . If you have any doubt or need any assistance reach our 24*7 chat support.
Cash on delivery option Not showing at my checkout page , What to do ?
We are currently Providing COD to more then 18,000+ Pincode Across India. If your Pincode is not applicable for COD you can buy on the PrePaid basis . Your order will be send via Indian Post/ other courier.
Is free Pickup Available on the Product under Guarantee/Warranty period ?
Shipping Cost of product had to be bear by the customer during the Guarantee Period. It Includes shipping cost of the both end
My motor Damaged due to water enter in it within 10 days of receiving it can i return it ?
It is advice to all customer that always change Bellow/ OTG / Rubber seal along with the motor change if motor is damaged due to water enter in it . No guarantee will be provided if motor is damaged due to water enter in it while operating.
I want to work as technician in your Company , How to register that ?
Please register on technician job page our team will soon contact you.
I had Placed order and want to cancel it in between the transit can I do that ?
Yes you can cancel order in between transit but the cancellation charges for it is all the charges which are charged by courier company and gateway company.
My mechanic first told that problem is part now, so i order the part now he said the part is alright so can i get full refund in that ?
No , We will deduct cancellation charges (i.e. shipping cost of both end and gateway charges) in that case, Will advice all of you to take help of trained technician and wrong diagnosed by mechanic will be not our responsibility.
My COD order get cancelled without any reason ?
If your order get cancelled then there might be reason that there is previous RTO with same address or Phone number , We don’t offer COD in state of Jharkhand due to almost 100% RTO , The person which have high risk of RTO suggested by our courier partner can be cancelled without giving any notice to customer
I ordered Whirlpool Gear box but shaft i needed is different can i replace that ?
All the customer which ordered whirlpool top load gear (only for top load fully) are advised to check with your technician before ordering , Even if you ordered the product despite of being mode of payment our whatsapp team or call team will contact you for the confirmation of dimensions. In certain case it can be replace with shipping beared by the customer.
Contact Us
If you have any questions on how to return your item to us, contact us.
1800-891-2998
Sidharth Refrigeration , Ner-Chowk ,Distt. Mandi , Himachal-Pradesh , India 175008
All subjects are matter of Himachal Pradesh Judiciary*
